Shipping & Returns

PLEASE NOTE: All products sold on our website (with the exception of our umbrellas, water bottles & oven gloves) are made to order, especially for you. They are customised to your specifications upon your purchase; this ensures minimal waste and is better for the environment, as well as giving you more options in terms of colours, styles, designs and sizes.


SHIPPING

Estimated times before dispatch:

  • Non-custom items: - 2-4 working days 
  • Custom non-clothing items: 3-5 working days (this includes wall art/prints, notebooks, slate products and home & kitchenware). 
  • Custom printed/embroidered items: 7-9 working days (clothing, tote bags, aprons) 

Office hours are 9am-5pm, Monday to Friday. Items will not be printed/embroidered or posted on or over the weekend. 

If you require something for a specific date, please get in touch before placing your order.

We use various couriers depending on the size and weight of your order. Companies include Royal Mail, Evri/Hermes, DHL and others. You can select from a number of delivery options at the checkout, including tracked services. If your order is sent using a tracked service, you will receive the tracking number with your shipping email.

If you would prefer to collect your items from us please contact us before ordering.

 

International Shipping

We are pleased to be able to offer tracked shipping to the USA, Canada, Australia, New Zealand and Mainland Europe. Estimated prices and estimated shipping times can be found below:

Location Costs from Estimated Delivery Time*
Mainland Europe up to 250g £9.00 3-5 business days
250-500g £9.90
United States up to 250g £11.70 6-7 business days
250-500g £14.90
Australia up to 250g £12.35 6-7 business days
250-500g £15.85
Canada up to 500g £13.75 6-7 business days
New Zealand up to 250g £12.35 6-7 business days
250-500g £15.85
Hong Kong up to 250g £11.20 6-7 business days
250-500g £14.20
Saudi Arabia up to 500g £16.65 6-7 business days
UAE up to 500g £16.65 6-7 business days

*not guaranteed

If your desired shipping location is not shown, please contact us for further options.  

Please be aware that if you are purchasing from outside of the UK, then you will be responsible for paying any import taxes or customs duties which your order may incur when entering your country. You may be asked to pay these to the carrier upon delivery of your order. 

 

Cancellations

Custom orders cannot be cancelled or amended as they are automatically processed immediately after being placed. Please make sure you input the correct shipping address, as this cannot be changed after an order has been placed.

 

RETURN & EXCHANGE POLICY

We endeavor to ensure you are 100% satisfied with your order. If you are not please contact us via the contact page and one of the team will be able to help you. Due to the bespoke nature of our productions, we can only accept returns where there has been a manufacturing fault, either with the garment, product or decoration.

Please note the Distance Selling Regulations Act of 2000 does not apply to 'personalised goods or goods made to a consumers specification'.

We are unable to accept returns due to issues with sizing or colours. We supply items from a number of manufacturers and all of these will have slightly different sizing to one another. On each product listing there will be a size chart and we strongly advise you refer to these prior to ordering your products.

Returns will only be accepted if the garment is  unworn, unwashed and/or the product is in its original condition complete with tags and packaging. 

Please note that the shipping costs for returning products is the responsibility of the customer and is not included in any refunds or exchanges. Once the products are received back and checked by one of the team we will inform you of your refund.

 

Exchanges

You have 14 days once you received your order to initiate an exchange on non-personalised items.

The item(s) must be returned in their original condition and in their original packaging. The customer is responsible for the cost of returning items, unless they are faulty. An exchange will only be processed once the returned item has been received and its condition verified. If no suitable exchange can be made (due to lack of stock) then a credit note will be issued. 

If you intend to return an item, please contact us by email via shwmae@dontsweatitbetty.cymru in the first instance. Items should be returned by post to Don't Sweat it Betty, 133 Oxford Street, Pontycymer, Bridgend, CF32 8DE. 

We do not accept returns for samples or slight seconds items as these items are sold as seen. Returns and exchanges will not be accepted for water bottles or undergarments due to hygiene considerations. 

 

Damaged and Faulty

If your order is damaged or faulty upon arrival, please contact us within 24 hours of receiving it (using the email address above) with images of the faulty item / damaged packaging. If the fault is verified (which might require you to send the item back to us at initial cost to you), we will replace the item within 10 working days at no additional cost to you. We do not cover faults caused by accident, neglect, misuse or through normal wear and tear.  Delivery damage is also not covered unless the package is clearly signed for as 'damaged' at the point of acceptance.