-
Frequently Asked Questions
What size should I buy?
Check the size guide on the individual product page, as fit varies between garments. Our Get the Perfect Fit page offers extra guidance.
Still unsure? Email shwmae@dontsweatitbetty.cymru with the product you’re considering and how you like your clothing to fit. We’re happy to help.
When will my order be delivered?
Please allow 7–9 working days for clothing, tote bags and aprons printed or embroidered to order, followed by delivery time.
Ready-stock items usually dispatch within 5 working days. Homeware and accessories decorated to order usually take 5–7 working days.
Working days exclude weekends and bank holidays. Any different lead times or pre-order dates are shown on the product page.
You’ll receive an email when your order is dispatched. For full details, see our Delivery, Returns & Exchanges page.
Why isn’t my clothing dispatched straight away?
We print or embroider your clothing after you order, rather than keeping every design, colour and size ready-decorated.
Your garment is finished for your order, with embroidery carried out locally in Wales. This helps us avoid holding excess decorated stock.
Can I order something for a particular date?
Please contact us before ordering if you need something for a birthday, holiday or other occasion. We’ll let you know what’s possible.
Choosing a faster delivery service does not shorten production time.
Can I return or exchange my order?
Yes—standard, non-personalised products bought online can be returned under our cancellation policy, including standard designs printed or embroidered to order.
Tell us within 14 days of receiving your order if you wish to cancel. You then have a further 14 days to return it.
For a size exchange, contact us within 14 days of delivery so we can confirm availability and arrangements.
Personalised and genuinely bespoke products have different change-of-mind rules. See our Delivery, Returns & Exchanges page for full details.
What if my order arrives damaged, faulty or incorrect?
Email shwmae@dontsweatitbetty.cymru as soon as you can, including your order number and a description of the problem. Photographs of the item and packaging are helpful where available.
We’ll explain the next steps and arrange an appropriate remedy in line with your consumer rights. We cover reasonable return postage where an item is faulty, damaged on arrival or incorrect.
You do not need to have signed for the parcel as damaged to report a problem.
How can I contact you?
Email shwmae@dontsweatitbetty.cymru, use our contact form or leave a message through website chat.
Don't Sweat ii Betty is a small independent business, and Lucy will get back to you as soon as possible.
