Shipping & Exchanges

SHIPPING

Estimated production times before dispatch:

Non-custom items: - up to 5 working days
Custom non-clothing items: 5-7 working days (this includes wall art/prints, notebooks, slate products and home & kitchenware).
Custom printed/embroidered items: 7-9 working days (clothing, tote bags, aprons)

Office hours are 9am-5pm, Monday to Friday. Items will not be printed/embroidered or posted on or over the weekend.

If you require something for a specific date, please get in touch before placing your order.

We use various couriers depending on the size and weight of your order. Companies include Royal Mail, Evri/Hermes, DHL and others. You can select from a number of delivery options at the checkout, including tracked services. If your order is sent using a tracked service, you will receive the tracking number with your shipping email.

Free delivery is available for orders over £75 and will typically be sent by Royal Mail 24 or 48 Tracked.

International Shipping

We are pleased to be able to offer tracked shipping to the USA, Canada, Australia and New Zealand. Estimated prices and estimated shipping times can be found below:

Location	Costs from		Estimated Delivery Time*
United States	up to 250g	£11.70	6-7 business days
	250-500g	£14.90
Australia	up to 250g	£12.35	6-7 business days
	250-500g	£15.85
Canada	up to 500g	£13.75	6-7 business days
New Zealand	up to 250g	£12.35	6-7 business days
	250-500g	£15.85
Hong Kong	up to 250g	£11.20	6-7 business days
	250-500g	£14.20
Saudi Arabia	up to 500g	£16.65	6-7 business days
UAE	up to 500g	£16.65	6-7 business days

*not guaranteed

If your desired shipping location is not shown, please contact us for further options.

If you live outside of the United Kingdom and wish to place an order, please contact us by email in the first instance so that your order can be built and accurate shipping costs can be calculated for your location, based on parcel weight. An invoice will be raised in your local currency and emailed to you for secure payment - shwmae@dontsweatitbetty.cymru

Please be aware that if you are purchasing from outside of the UK, then you will be responsible for paying any import taxes or customs duties which your order may incur when entering your country. You may be asked to pay these to the carrier upon delivery of your order.

Collection

If you would prefer to collect your items from us please select 'Pick up' at the check out.

Local delivery can also be arranged for a small fee for orders over £50; delivery areas include the Garw Valley, Bridgend, Pencoed, North Cornelly, Llanharan, Pontyclun, Llanharry, Talbot Green, Pyle, Cefn Cribwr, Kenfig Hill, Aberkenfig, Tondu, Sarn, Heol Y Cyw, Margam, Port Talbot, Brynmenyn, Bryncethin and Porthcawl.

Please select the local delivery option at the check out & I will be in touch to arrange a convenient delivery time & date.

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Returns & Refunds

We want you to love your order — and we design everything with that in mind.

Because many of our pieces are made to order, our returns policy is a little different from mass-produced retailers. We’ve kept it fair, clear, and in line with UK consumer law.

Made-to-order & personalised items

Many of our products are made to order or created specifically for you.

Because of this, these items are non-refundable and non-returnable unless faulty, as permitted under the Consumer Contracts Regulations 2013.

👉 We strongly recommend checking size guides and product details carefully before ordering.

👉 If you’re unsure, we’re always happy to help before you buy.

Where possible, we may offer size exchanges on made-to-order items at our discretion.

Your right to cancel (non-personalised items)

For non-personalised items, you have the right to cancel your order within 14 days of receiving it, for any reason.

You then have a further 14 days to return the item to us.

To be eligible:

Items must be unworn and unused
In original condition and packaging

Exchanges

We offer exchanges within 14 days of delivery for eligible items.

This is often the quickest way to get the right size or item.

Return postage is the customer’s responsibility
We will send the replacement once your return is received

Refunds

Once your return is received and inspected, we will process your refund within 14 days.

Refunds include:

The cost of the item
Standard delivery cost (where applicable)

Please note:

Return postage costs are not refunded unless the item is faulty
Express or upgraded delivery is not refundable

We reserve the right to reduce the refund amount if an item has been handled beyond what is necessary to check its nature, characteristics, and fit.

Faulty or incorrect items

If your item is faulty or not as described, please contact us as soon as possible.

Under the Consumer Rights Act 2015, you are entitled to:

A full refund within 30 days
A repair or replacement after this period

We may request photos or return of the item to assess the issue.

Returns process

To arrange a return or exchange:

📧 shwmae@dontsweatitbetty.cymru

Returns should be sent to:
Don’t Sweat It Betty
133 Oxford Street
Pontycymer
Bridgend
CF32 8DE

Non-returnable items

We do not accept returns on:

Personalised or custom-made items
Items not returned in original condition

A quick note on sizing

We include detailed size guides on our product pages.

👉 If you’re unsure, please get in touch before ordering — we’re always happy to help you get it right first time.