Shipping & Returns

Estimated times before dispatch from printing partners:

Standard items: 3-5 working days (this includes wall art/prints, notebooks, bathmats, slate products and kitchenware). 

All personalised orders: up to 7 working days (clothing, tote bags, mugs, ornaments) 

Office hours are 9am-5pm, Monday to Friday. Items will not be printed/embroidered or posted on or over the weekend. 

If you require something for a specific date, please get in touch before placing your order.

We use various couriers depending on the size and weight of your order. Companies include Royal Mail, Evri/Hermes, DHL and others. You can select from a number of delivery options at the checkout, including tracked services. If your order is sent using a tracked service, you will receive the tracking number with your shipping email.

International Shipping

We are pleased to be able to offer tracked shipping to the USA, Canada, Australia, New Zealand and Mainland Europe. Prices and estimated shipping times can be found below:

Location	Cost		Estimated Delivery Time
Mainland Europe	up to 250g	£9.00	3-5 business days
	250-500g	£9.90
United States	up to 250g	£11.70	6-7 business days
	250-500g	£14.90
Australia	up to 250g	£12.35	6-7 business days
	250-500g	£15.85
Canada	up to 500g	£13.75	6-7 business days
New Zealand	up to 250g	£12.35	6-7 business days
	250-500g	£15.85
Hong Kong	up to 250g	£11.20	6-7 business days
	250-500g	£14.20
Saudi Arabia	up to 500g	£16.65	6-7 business days
UAE	up to 500g	£16.65	6-7 business days

 

If your desired shipping location is not shown, please contact us for further options.  

Please be aware that if you are purchasing from outside of the UK, then you will be responsible for paying any import taxes or customs duties which your order may incur when entering your country. You may be asked to pay these to the carrier upon delivery of your order. 

Cancellations

Orders cannot be cancelled or amended as they are automatically processed immediately after being placed. Please make sure you input the correct shipping address, as this cannot be changed after an order has been placed.

 

RETURNS

The items you order are made especially for you, to your specification. All garments have a size chart included in the product description and/or a colour chart as an accompanying image to help you select the correct size and colour for your requirement. 

Due to all our clothing products being custom made to order, we are not able to offer refunds or exchanges for incorrectly selected sizes or colours.

Refunds for non standard items

You have 14 days once you received your order to initiate a full refund on standard items (see list above). However, once this period has passed we will initiate a processing fee for all returns. This is in line with the Consumer Rights Act 2015. 

This processing fee is 50% of the original order total - this will be deducted from your total refund. The item(s) must be returned in their original condition and in their original packaging. The customer is responsible for the cost of returning items, unless they are faulty. A refund will only be processed once the returned item has been received and its condition verified. 

If you intend to return an item, please contact us by email via shwmae@dontsweatitbetty.cymru in the first instance. Items should be returned by post to Don't Sweat it Betty, 133 Oxford Street, Pontycymer, Bridgend, CF32 8DE. 

We do not accept returns for samples or slight seconds items. 

 

Damaged and Faulty

If your order is damaged or faulty upon arrival, please contact us within 24 hours of receiving it, with images of the faulty item / damaged packaging. If the fault is verified (which might require you to send the item back to us at initial cost to you), we will replace the item within 10 working days at no additional cost to you. We do not cover faults caused by accident, neglect, misuse or through normal wear and tear.  Delivery damage is also not covered unless the package is clearly signed for as 'damaged' at the point of acceptance.